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| Phoenix Service Suite |
The WARNING Before Flashing: Phone flashing is a double-edged sword; it may be useful and dangerous at the same time. It may brick/damage your phone for good (if not done carefully), so please DO NOT flash your device casually or just for fun and follow all the instructions very carefully. I am not responsible if anything goes wrong anyhow.
However this method described in that post works only when the phone is in working condition and is being flashed with original firmware (phone OS software). In this post I will describe use of Phoenix Service Software to flash the phone with a custom or original firmware. This flashing is usually done in “Dead Phone USB” mode (because in this mode the phone remains switched off and get flashed easily with less probability of errors. Anyway, let’s get started, carefully follow the steps given hereunder.
Minimum Requirements – you need to do following things below before continuing with the process:
1. Phoenix latest version
(Download from here)or search Google for “Phoenix Service Software 2012 full version”), a computer running Windows XP/Vista/7/8. Before installing Phoenix in PC, you
MUSTdisable your antivirus and firewall software, otherwise it will not install correctly and may give “dongle” error
3. Phone’s original firmware files (downloaded via Navifirm or from elsewhere). You can download your phone’s original OS software files via Navifirm. You can safely avoid downloading the xyz.emmc.fpsxfile (memory card content) which is optional and very large in size (around 1GB for N8) and thus will take too much time to download.
4. Optional – In case you want to flash the phone with a custom firmware then you will also need custom firmware files (usually .uda, core and/or rofs files) – you should know where to get these (or search Google).
Now before proceeding with the actual flashing process -
A. If possible, backup your important phone content (contacts, media files etc) via PC Suite or Nokia Suite. Preferably format your memory card and mass storage memory (if applicable) before flashing the phone (or if you don’t want to format the memory then at least delete everything in E:/sys, E:/private, E:/resource, F:/sys, F:/resource and F:/private folders by connecting the phone to PC in “Mass storage mode”). However only memory card can be formatted in case the phone is dead. Preferably remove memory card during flashing process.
B. Do not connect the phone with PC at this stage and until the last step of this process when Phoenix will ask to connect it (even then connect the phone in “Switched Off” condition)
All set up! Now follow the instructions and screenshots given below
1. Launch Phoenix and go to “Tools/Data Package Download”
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| Nokia Flash Screenshot 1 |
Now Create a folder named RM-xxx (replace “xxx” with the actual product code of your phone – for example it will be RM-596 for Nokia N8) in the last folder of the location noted in the above screenshot. (Plus also create RM-xxx in “C:/Program Files/Nokia/Phoenix/Products” in case the location in the screenshot is different from it). Now place (copy/paste) all the downloaded ORIGINAL firmware files (and not the hacked or custom ones) into the “RM-xxx” folder that you have just created in both the locations above.
2. Go to
File/Open Product in Phoenix
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| Nokia Flash Screenshot 2 |
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| Nokia Flash Screenshot 3 |
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| Nokia Flash Screenshot 4 |
Read The Note: however that if you want to flash the phone with original firmware files (and not the hacked ones) then do not click on “Options” (as shown in the above screenshot), instead check/tick the “Dead phone USB flashing” option and then click on “Refurbish” tab and directly go to the last screenshot below….
Otherwise if you are flashing with a hacked/custom firmware then follow the above and rest of the screenshots given below…
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| Nokia Flash Screenshot 5 |
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Nokia Flash Screenshot 6 |
The Note: however that if you are flashing the phone with the hacked uda.fpsx file only, then just swap the uda file (and not the rofs and others as described in the above screenshot, thus only uda file entry will turn bold). Now proceed to the next step.
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| Nokia Flash Screenshot 7 |
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| Nokia Flash Screenshot 8 |
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| Nokia Flash Screenshot 9 |
Switch Off the phone completely and wait for the “phone connect” prompt dialog box to appear (when Phoenix asks to connect the phone with PC). When it appears connect the switched off phone to PC using data cable. Press mobile’s Power On/Off button for a few seconds until flashing starts at Phoenix. Wait for the process to complete, it may take 10-15 minutes. DO NOT touch the phone or data cable during the process. When the process completes, phone will restart, now disconnect it from PC and enjoy.
Troubleshooting -
How to avoid “Nokia dongle” error? – Make sure to disable Antivirus(es) software running in your PC before installing and launching Phoenix.
Do not panic if something goes wrong, try following Below:
1. Format the phone with *#7370# code and see if this solves the issue
2. Hard reset the phone by key combinations and see if this solves the issue otherwise
3. Flash the phone again with original firmware files (that you downloaded with Navifirm
The Note: however that any type of flashing does not solve “
Contact service 
